Re: LIZENZPATE

Shivangi_Gupta · ‎Nov 07, 2025

I see! Did you try clearing your dues on this account as my colleague suggested? ^Shivangi

Shivangi_Gupta · ‎Nov 07, 2025

Hi janh52592996, We reviewed your account details and found that you have an active Photography plan since 3 years 6 months and 14 days. As per Adobe's policy, refund can only be initiated if the subscription is cancelled within first 14 days. Unfortunately, your account is not eligible for refund. You can check the details for Adobe's subscription terms and refund policies here: https://adobe.ly/3LtbrRd We hope you understand. ^Shivangi

Shivangi_Gupta · ‎Nov 07, 2025

Hi Eva, Thanks for reaching out. I reviewed your account details and found that you have an active Photography plan. However, there are pending dues on the account which could be affecting the usage. I would recommend you to clear the dues and then check if you are able to use Adobe Photoshop. You may refer to this article: https://adobe.ly/47IEec5 Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Nov 07, 2025

Hi esperanza_2451, We appreciate you reaching out. In addition to the suggestion given by the expert above, please try the steps listed in this article: https://adobe.ly/47P0GQQ Let us know if it helps. ^Shivangi

Shivangi_Gupta · ‎Nov 06, 2025

Hi @Cary5CA0, Thanks for reaching out. I reviewed the details included inside the Adobe Photography plan plan and single app plans. I could not find Adobe Premiere Rush listed there. Could you share a screenshot where you see it? Also, I agree with the expert above. You can always check with your school/college/institute to check if they provide any subscription for use at a discounted rate. Looking forward to your response. ^Shivangi

Shivangi_Gupta · ‎Nov 04, 2025

That's strange. Please feel free to start a chat with our support team here: https://adobe.ly/4nAHADK They'll be able to help you out. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Nov 04, 2025

Hi aleksandra_4418, Thank you for sharing your thoughts and concerns. We truly appreciate you taking the time to express your perspective fairness and transparency are values we take seriously at Adobe. While goodwill gestures are extended in specific cases to support our customers, they are not meant to replace fairness or consistency. Our goal is always to ensure that every customer feels heard and supported, and we strive to apply policies in a way that is both empathetic and equitable. We'll make sure the case is reviewed and your feedback is shared. If you feel your situation hasn’t been handled fairly, we’d love to take a closer look. Please feel free to share more details via DM or reach out to our support team directly so we can review and assist further. Thanks again for being part of the Adobe Community — your voice matters. ^Shivangi

Shivangi_Gupta · ‎Nov 04, 2025

Hi ruchi_2351, We are sorry for the trouble. Could you try the steps listed in this article? https://adobe.ly/4oWd60i Let us know if it helps. ^Shivangi

Shivangi_Gupta · ‎Nov 03, 2025

Hi @different_passion6449 We appreciate you reaching out. I confirm that a refund has been initiated today after cancellation. It usually takes 12-14 days for the refund to process. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Nov 03, 2025

Thank you for sharing your concern. I’ve reviewed your account details and found that your plan was renewed on October 31, 2025. An email was sent to you on October 1, 2025, informing you about the upcoming renewal and the price change. Additionally, you were provided with an option to switch to a lower-priced plan, allowing you to choose one that best suits your needs. That said, you can still opt for the Creative Cloud Standard plan if you'd like to make a change. You can find all the relevant details in this article: https://adobe.ly/4qDnOtV If you have any questions or need further assistance, I’m here to help. ^Shivangi

Shivangi_Gupta · ‎Nov 03, 2025

Hi @kevir_taksimi, We appreciate you reaching out. I confirm that your account is still listed as a student account. Could you share a screenshot of the email you have received? We'll validate it. ^Shivangi

Shivangi_Gupta · ‎Nov 03, 2025

Hi @responsible_Mirage5315, Thank you for reaching out. Adobe offers a full refund if a subscription is cancelled within the first 14 days of purchase. Since this subscription was cancelled 1 month and 1 day after the purchase date, it unfortunately does not qualify for a refund under Adobe’s refund policy. As this is a monthly plan, your subscription will remain active until December 2, 2025. For more details on subscription terms and conditions, please refer to this help article: https://adobe.ly/3JH9nVa If you have any further questions, feel free to let me know. ^Shivangi

Shivangi_Gupta · ‎Nov 03, 2025

Hi @Jovial_Flutter5736, We appreciate you reaching out. I confirm that a refund has been initiated today from Adobe. It usually takes 12-14 days for the refund to process. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Nov 02, 2025

Hi sadeeq_8749, We appreciate you reaching out. As per your account details, there is no trial or subscription associated with this email address. Did you make the purchase using a different email address? Let us know. ^Shivangi

Shivangi_Gupta · ‎Nov 02, 2025

Hi @joshuar75631465, Thanks for reaching out! You currently have an active subscription to Adobe Creative Cloud Pro. Could you please share the reason you'd like to cancel the plan? Also, have you had a chance to try the cancellation steps outlined here? https://adobe.ly/3JJnWrj Let us know how we can assist further. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

Hi @emilie_5024, We are sorry for the trouble. Please take a look at the articles shared by the expert above and let us know if it helps. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

You can ask for an agent when the bot arrives and you will be connected with a support representative. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

Hi Abdi, Could you share more details about the license you wish to transfer. The link you are referring to is from 2016, perhaps this is the reason it got outdated or has been updated. I can see that you have team's license associated with this email address. I'll be moving this thread to our Enterprise and teams community for further help. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

We are sorry for the experience. I reviewed your account details and could not find any refunds initiated from Adobe's end. Would you mind starting a chat with our support team here: https://adobe.ly/4nxCfND They'll be able to provide you an update on it. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

Thanks for confirming again. 🙂 Could you check with a different browser on your computer? Also, please sign out of your CC account and then sign back in before trying. Let me know how it goes. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

That’s interesting. The website seems to be working fine at my end, so there doesn’t appear to be a general glitch. I’ll check to see if this might be a device or browser-specific issue. In the meantime, could you please confirm if you’ve tested it on multiple browsers or devices? Let me know what you find. ^Shivangi

Shivangi_Gupta · ‎Oct 30, 2025

Hi @CYSYS8993, We are sorry for the experience. Have you tried the steps listed in this article? https://adobe.ly/4opDwYf Let us know if it helps. ^Shivangi

Shivangi_Gupta · ‎Oct 29, 2025

Hi @youssef_7601 Thanks for reaching out. I reviewed your account details and found that you do not have any active plan associated with your email address. Let us know if you raised this query for a different account. ^Shivangi

Shivangi_Gupta · ‎Oct 29, 2025

Hi @Paulina243255910ko1, We appreciate you reaching out. This does not look ideal. Are you able to see all the inclusive details for the plans and pricing here: https://adobe.ly/3JA4iOn Let us know. ^Shivangi

Shivangi_Gupta · ‎Oct 28, 2025

Hi @esm�_4641, Thanks for reaching out. As per your account details, there is no active subscription associated with this account. This is the reason you are not getting access to any premium features. You can check your account related details here: https://adobe.ly/47xCCBS Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Oct 28, 2025

Hi @calm_visionary8991, We appreciate you reaching out. I reviewed your account details and found that you have an active subscription to Adobe Acrobat Pro. Could you share a screenshot for the confirmation email that you received? Also, please refer to this article for any possible reasons for the charge: https://adobe.ly/48Qdbh3 Let us know if it helps. ^Shivangi

Shivangi_Gupta · ‎Oct 27, 2025

Hi olivia_7135, Thanks for reaching out. I reviewed your account details, I confirm that a refund has been initiated by Adobe post cancellation. It usually takes 12-14 days for the refund to process. We appreciate your patience. ^Shivangi

Shivangi_Gupta · ‎Oct 27, 2025

Perfect! I'm glad you got the issue resolved. I'll mark this answer correct(in case any other user is facing the same problem). Please keep us updated about the PayPal status next month. ^Shivangi

Shivangi_Gupta · ‎Oct 27, 2025

I see! Have you tried an alternative payment method or a different device to make the payment? ^Shivangi

Shivangi_Gupta · ‎Oct 27, 2025

Thanks for your patience. We have completed the scheduled server maintenance, which may have temporarily impacted some payment-related services. Could you check again and let us know if you're still facing issues with your payment? ^Shivangi

Shivangi_Gupta

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